Perfect Player Crashing

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This topic contains 21 replies, has 5 voices, and was last updated by  nikman 1 day, 8 hours ago.

Viewing 15 posts - 1 through 15 (of 22 total)
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  • #18001 Reply

    Nick

    Hi,
    Love this player. I run 2 different IPTV services. I have not changed anything, no settings or anything. My second playlist works perfectly. No issues. But as I’m scrolling across the categories to my 1st service I get an error message saying Perfect Player has stopped. And closes down and I have to restart perfect player? Only to get the same error message. I am using perfect player on an Nvidia shield. Any help would be greatly appreciated. Thanks all.

    #18012 Reply

    nikman
    Keymaster

    1. Could you try it on another device?
    2. Could you send us the playlist (may be with modified URLs) that we can find and handle the issue?

    Thanks!

    • This reply was modified 2 weeks, 3 days ago by  nikman.
    #18014 Reply

    Richard Ricks

    I’ve been getting the same on my shield. I have another device which seems OK but on the shield when I’m scrolling between categories it often crashes…

    #18016 Reply

    Richard Ricks

    Just to confirm, the same playlist has no issues on 2 other devices. Just the shield, can do some testing if required..

    #18018 Reply

    nikman
    Keymaster

    Is the issue happaning in previous app versions?

    #18025 Reply

    glenn tamura

    1) Does the feed simply stopping and going back to the EPG qualify as a “Perfect Player Crash”.
    2) If yes, then the latest app crashes on me 5-6 times an hour. I was not going to inquire as I thought maybe intense Internet use (“Cyber Monday”), was making the feed unstable an quirky.
    3) I still have the previous version of PP, and will uninstall 1.43 and test v1.42 to see if it is unstable as well.
    3) We are testing our new 2018 Android Tablets and Android Set Top Boxes. They are proprietary, and all have at least 2GB or 3GB Ram, with Amlogic processors.
    Best,
    Glenn Tamura

    #18026 Reply

    nikman
    Keymaster

    glenn tamura
    1. It’s not a crash – more like server disconnect.

    Common recommendations:
    – Use more stable streams (playlist)
    – Try to select different decoder
    – Check your network bandwidth to the streaming server
    – Use wired ethernet connection (not Wi-Fi) if available

    #18027 Reply

    Nick

    Ok will do. I am wired internet. I have tried with multiple decoders. I have the latest PP.

    #18028 Reply

    nikman
    Keymaster

    We need a playlist to find the crash reason.

    #18034 Reply

    smirnoff65
    Participant

    I was having the same problem yesterday multiple crashes on my Shield and was also happening on my son’s M8S android box, I created a backup of my settings, uninstalled the app and reinstalled again from Google play store, restored my back-up and have had no more crashes since on either box.

    #18056 Reply

    nikman
    Keymaster

    Looks like the issue reason is the recent Nvidia Shield TV firmware update:
    SHIELD Android TV SW version 6.2 (24.32.406.417)

    #18065 Reply

    Nick

    Any kind of fix for this?

    #18452 Reply

    nikman
    Keymaster

    Some users reported that previous version (1.4.2) still working fine with the latest firmware version 6.2.

    Some users reported that Backup->Restore sequence helps to solve the issue.
    Settings->Defaults->Backup/Restore settings

    However, we can’t reproduce crashing issue on Nvidia Shield TV with 6.2 SW version on Perfect Player IPTV with the playlist we was told reproducing the issue.
    Testing video

    Any details helping us to reproduce or solve the issue will be very helpful.

    #18544 Reply

    elya
    Keymaster

    This bug is definitely connected with Nvidia Shield TV SW firmware update 6.2.
    Crash log has been sent to Nvidia support forum.

    #18585 Reply

    Rich

    When I’m scrolling through categories, it seems to crash when it hits a category that is VOD, rather than IPTV. Not sure if this helps at all.

    I’ve switched to use folder views and I only get the crash when I go into the VOD folder.

    I can try some more testing later..

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